About Perfect Smile Dental – Richmond
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I've been a patient at Perfect Smile since 2016, and my experience has been nothing but joy and deep gratitude. Every dentist I've seen here is a true professional. For the past year, I've been under the care of Dr. Yara she is exceptional: incredibly attentive, caring, and has truly golden hands. The reception team is always wonderful — they genuinely smile, find appointments quickly and efficiently, no matter what. The clinic itself is spotless, modern, and beautiful. When a toothache strikes, they always manage to fit me in the same day. Words can't fully express how thankful I am. If every place worked with this level of dedication and warmth, the world would definitely have more happy people.
My first visit to Perfect Smile Richmond, to see a Dentist ( for NHS fee paying) A warm welcome at reception. I had a very thorough examination, with complete visual inspection, multiple images taken of the inside of my mouth, to assist with explanations of the condition of my teeth and gums along with standard x-rays and a 360 x-ray. Clear and very detailed diagnosis and treatment options, both private and NHS were provided in a non- hurried way, so I was able to consider the choices. I will needed several further visits for work in the future but on today's experience I am happy to proceed with them.
I am very thankful and pleased with the excellent service I received with my dental implant treatment with Dr. Suneil Amin and his team. From the initial consultation till the day of the treatment. Very professional and caring. He explained the process clearly, which made me feel confident throughout my treatment.
I’ve been coming to this dental practice for nearly two years now, and I honestly can’t recommend it highly enough. Every single visit has been a great experience. The whole team are incredibly friendly and welcoming, from the front desk right through to the dentists. You’re made to feel at ease from the moment you walk in, which makes such a difference. The care and professionalism are outstanding. Everything is always clearly explained, and you never feel rushed or unsure about what’s happening. I always leave feeling well looked after and confident in the treatment I’ve received. It’s rare to find a place where you’ve never had a bad experience, but this is genuinely one of them. Such a lovely team and I wouldn’t hesitate to recommend.
If I could give zero stars, I would. The service is terrible, getting an appointment on the NHS as a patient is near to impossible. The receptionists are rude and off putting both over the phone and in person. It’s like they’re bothered if you ask a question or just by your presence. Just not competent at all. Wouldn’t recommend. I had a broken bracket from my internal braces so I thought I’d go here and get it fixed, they initially lied to me and told me come in and we can see if it is covered by the NHS. It was a ploy to get me to book. I booked and came in October. The receptionist very promptly said that it is not and it most definitely will require payment. Again - misinformation on their part. I stayed anyway and thought let me give it a chance since they have so many good reviews. The bracket they glued back on broke within about 2 months, I called them up to see if this broken bracket they were meant to fix would be fixed again since their work didn’t help. I was told no, you’ll have to pay again despite being given multiple reassurances at the appointment that if there’s any issues just come back and we’ll fix it, that it’s under a guarantee and to not worry. Now they’re touting this ‘your treatment plan says to get retainers’ - which was what the dentist was promoting me to get under their service. It’s all just about cash grabs and promotion of more services. They all lack competence right down to the reception staff. The dental room is also tiny and cramped. Awful awful awful. I will be going back to my original dentist (which I only didn’t go to initially because they were far from me). Would 100% not recommend. Just another cash grabbing invasilgn pushing dental office with rude receptionists.