About Nomase Home Care Agency – Home Care in London
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I wish it was possible to leave zero stars because to call themselves a care company is an absolute joke! Their carers are evidently not trained because their practice was diabolical. I am anaphylactic and use an EpiPen and a carer thought it was a cream!! And when I complained about this I was told “everyone makes mistakes”. The management are not kind to their clients and do not care about them (I was even interrupted and screamed at down the phone by someone from the head office!) To say they are dealing with vulnerable people is TERRIFYING they do not care about their clients, they only care about money! If you or a family member needs a care company then do NOT use Nomase.
The existence of this care agency is questionable. The manager Rosslyn’s conduct is highly unprofessional, evidenced by numerous negative reviews. It is concerning that the council has entrusted these individuals with the responsibility of caring for vulnerable people.
Shocking.. zero stars if possible. not staying allocated time, not turning up on time , Not communicating with my mum. They are on their phone constantly at one point one of them was FaceTimeing her grandchildren!! Charging their phone, not reading the menus that we set out for them on a daily basis making it up as they go along, even unable to make a simple sandwich. When you report things to head office, they just make excuses and say they’re looking into it Which they never do. One Particular Carer was a liar said she didn’t do certain things when she did as we have had cameras put in which she did know about but obviously forgot. AVOID
I would give zero stars but its not an option. Rude abusive staff. Involved in criminal activities. Damaging neighbours property. Fighting with residents over parking spaces. Getting involved in physical fights. Ganging up on neighbours and shouting. Sounding horn consistently really loud without caring about disturbing whole neighbourhood. Overall rude and disruptive. Very unprofessional. Don't take my word for it I have videos and CCTV footage!
Ifi could give no stars I would but I can't. THEY ARE THE WORST CARE AGENCY IN EAST LONDON. Ive used them for 6 months now via the local council and the service is very very poor. They are not trained for any neurological care what so ever. If you have any neurological disabilities dont bother they have no clue even the basics. And when you correct them after they inflict pain on you they see it as bullying.They breach your data all the time and don't even care. The carers I've had have body odour which makes me sick almost vomit. I would not recommend them to my worst enemies. They make up rules as they go on. And are very unprofessional they charge you for hours not done.You have been warned!