About Nomase Home Care Agency – Home Care in London
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I would like to say a very big thank you to Sarah, Katie’s care manager. She is amazing. My daughter has previously been with 12 care companies, none of which were able to meet her needs. Sarah has shown such compassion, care and dedication towards her clients, and she certainly goes the extra mile. Whenever there is a problem, Sarah deals with it immediately. She is understanding, caring, easy to talk to, and an absolute delight to have involved in my daughter’s care. We are truly grateful for all her support and kindness. Julie and Katie x
I wish it was possible to leave zero stars because to call themselves a care company is an absolute joke! Their carers are evidently not trained because their practice was diabolical. I am anaphylactic and use an EpiPen and a carer thought it was a cream!! And when I complained about this I was told “everyone makes mistakes”. The management are not kind to their clients and do not care about them (I was even interrupted and screamed at down the phone by someone from the head office!) To say they are dealing with vulnerable people is TERRIFYING they do not care about their clients, they only care about money! If you or a family member needs a care company then do NOT use Nomase.
Shocking.. zero stars if possible. not staying allocated time, not turning up on time , Not communicating with my mum. They are on their phone constantly at one point one of them was FaceTimeing her grandchildren!! Charging their phone, not reading the menus that we set out for them on a daily basis making it up as they go along, even unable to make a simple sandwich. When you report things to head office, they just make excuses and say they’re looking into it Which they never do. One Particular Carer was a liar said she didn’t do certain things when she did as we have had cameras put in which she did know about but obviously forgot. AVOID
The existence of this care agency is questionable. The manager Rosslyn’s conduct is highly unprofessional, evidenced by numerous negative reviews. It is concerning that the council has entrusted these individuals with the responsibility of caring for vulnerable people.
I would give zero stars but its not an option. Rude abusive staff. Involved in criminal activities. Damaging neighbours property. Fighting with residents over parking spaces. Getting involved in physical fights. Ganging up on neighbours and shouting. Sounding horn consistently really loud without caring about disturbing whole neighbourhood. Overall rude and disruptive. Very unprofessional. Don't take my word for it I have videos and CCTV footage!