About MSI Reproductive Choices – West London (National Treatment Centre)
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Absolutely wonderful staff. Everyone I had during my surgery was kind, compassionate and understanding of how difficult the entire situation was. I was called in for treatment in an orderly time and proffesional manor. Despite having a big phobia of needles, my surgeon was amazing at keeping me calm and relaxed during any given needles. One thing I will note is if you have preparation, the speculum can be overwhelming and the surgeon I had that day wasn’t as compassionate as I would have liked seeing he knew it was my first time with a speculum. Once again a massive thank you to all the lovely nurses.
I attended this clinic for a procedure and overall, I would like to acknowledge that most of the staff, especially the nurses during aftercare, were extremely supportive, kind, and reassuring. Their care made a very difficult experience much easier and I am genuinely grateful for them. However, my experience at the initial stage of the appointment was very disappointing. One staff member responsible for explaining and administering the medications (including pain relief and misoprostol) was unprofessional in her approach. She did not clearly explain what medications were being given, and when I tried to ask questions, I was not given proper answers and was told to wait until she finished speaking quickly. The communication felt rushed, dismissive, and lacking empathy. In such a sensitive medical situation, patients need clear explanations, patience, and reassurance. Unfortunately, I felt uncomfortable, unheard, and embarrassed during this part of the visit. I strongly feel that basic communication and patient respect were not met at this stage, and I hope this feedback is taken seriously to improve the experience for future patients. The contrast with the excellent aftercare team shows how important good bedside manner is in this type of service.
I wish I could put zero stars this was the worst experience I’ve ever had medically I would highly recommend you do not attend for termination of pregnancy. This review will be lengthy but if you are pregnant and choosing to have a termination steer clear of this awful company. - I was 4 weeks pregnant when I first contacted MSI to request medical assistance for termination. After initial contact it took weeks to get an appointment I had extreme pregnancy symptoms and had to endure this for way longer than anticipated due to lack of appointments. I even paid for my own private scan to quicken the process but it made no difference I was offered an appointment way past 9wks 6 days which is the cut off for medical abortion and would have had to had a surgical procedure. Considering I contacted MSI way earlier this should have never been an option for me. Unfortunately I was not seen until 9 weeks and 5 days which was the day before I wasn’t allowed to take tablets I was rushed in after me begging for an appointment. Once the process of termination started I knew it wasn’t successful I expressed my concerns and I was ignored, 7 weeks later I had an appointment to have a scan after countless attempts of getting one, I was turned away because I brought my daughter to the appointment with me. I was even told if I needed to go hospital who would watch my child ? But they were has pt to put me out onto the street even if I would need to have been seen at a hospital?! Disgusting! Me and my child were treated like crap and told to leave. A week later I had another appointment turns out I was right the procedure didn’t work and I had lots of tissue still left so now I am waiting for medication again to do this all over again and hope it works. Throughout this whole experience staff have been awful, people have no Idea what they are doing, no sense of urgency and no one giving the correct information. I’m currently 8 weeks post termination and still. have retained tissue and still waiting to pick up medication god knows when to try to complete this ordeal. I have a complaint in place and all I have received is a verbal apology, and a thank you for highlighting issues they're looking to ‘change in future’. Glad I could be the lab rat for your terrible protocol. What is already an incredibly sensitive situation should not be made this traumatic, MSI has made this experience HELL from start to finish if you’ve gotten this far in this review I highly urge you not to choose this company as your medical centre of choice. I don’t usually do reviews but this had to be documented, I risk my identity and personal information being out there on the internet to make sure someone else doesn’t have this same experience. This place needs shutting down.
I want to share my story with anyone who might be going through the same journey. I had a 20-week abortion and went through three appointments: an assessment, cervical preparation, and the surgical procedure the next day. From start to finish, the staff at MSI West London – Ealing were incredible—kind, supportive, and completely non-judgmental. The cervical preparation during my second appointment was the most physically painful part for me. There was a nurse who stayed with me every step of the way, holding my hand, distracting me, and reassuring me to breathe and that I would be okay. I don’t remember her name, and I apologize for the way I describe her, but I just want this message to reach her. She had almond-shaped eyes and a darker, warm complexion maybe she's Asian, I'm not sure.. Her kindness and support made a huge difference, and I will never forget her. Thank you so much to her. The day of the surgery went smoothly. I didn’t feel pain before or after, which made the whole process so much easier. Now, three days post-procedure, everything is going as expected. To anyone reading this: it’s normal to feel scared or anxious, and it’s okay to have doubts. But know that you will be cared for with respect, compassion, and support. I felt safe and supported the entire time, and I truly can’t recommend the team at MSI West London – Ealing enough. Sending you strength and comfort for your journey. You are not alone.
I recommend this clinic, where the medical procedure was carried out very quickly and without any complications. The staff is kind and made the whole experience easier. The clinic is clean, and although I hope I won’t need such procedures again, I definitely recommend it!