About MSI Reproductive Choices – West London (National Treatment Centre)
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I’ve arrived at 9:15 as my appointment was 9:30 but waited till 12:30 just the wait was so long apart from that staff was so kind and helpful. I took the General sleep one and Didn’t feel a thing and all the staff members from nurses to after care were so kind and Helpful. Was reading reviews earlier and having second thought but they were all well trained and Understood the emotional side too. Thank You so much for your help.
If you happen to get Ewa Dabrowska as your midwife, I highly recommend you to run far in the opposite direction unless you want to leave the appointment feeling dismissed, uncomfortable, undignified, and unsafe. From the beginning of my visit, she treated me in a manner that was not only unprofessional but deeply unkind — particularly distressing given the emotional weight of the situation. I respectfully informed her that I understood my partner could not be present for the required legal and medical questions but hoped he could join me afterwards for support. Instead of responding with empathy or clarity, she raised her voice at me, dismissed my request, and when I expressed that I didn’t appreciate her tone, she raised her voice at me and told me she didn’t appreciate mine. She also said that I came into the clinic “too powerful” and upset — an incredibly inappropriate and demeaning comment to make to someone seeking care during a challenging moment in their life. What was even more disturbing was when she told me that the receptionist had described me as “too powerful” when I arrived. She then echoed the same phrase herself. I was shocked to be labeled this way simply for showing up — emotional and scared — to a healthcare appointment I never imagined myself needing. Her entire demeanor was hostile, and it felt as though she saw me as an inconvenience rather than a patient deserving of dignity and compassion. At no point did I behave in a way that warranted this treatment. I was scared, emotionally overwhelmed, and simply wanted to feel supported — not judged or silenced. Her behavior made me feel belittled and emotionally unsafe at a time when I most needed support and compassion. I was not angry, aggressive, or disrespectful — I was nervous, heartbroken, and seeking clarity and care. I expected empathy from healthcare professionals, not hostility and gossip. Her behavior was unacceptable. I recognize that healthcare professionals often work under stress, however there is absolutely no justification for the way I was spoken to and treated by Ewa — or for the receptionist’s apparent characterization of me. No patient should be made to feel judged or silenced, especially in an environment meant to support reproductive health and choice. No patient should be made to feel ashamed, silenced, or emotionally distressed by a healthcare professional, especially not in a clinic intended to offer safe and supportive care.
My appointment was confirmed over the phone for 8:45am i arrived at the clinic 8:30am to be told its booked for 9:45am i didnt make a fuss i was willing to go somewhere for an hour and wait but the receptionist Maureen told me i can book you in for 8:45am i said yes that would be great she confirmed my name and said its fine the clinics are quiet on a Saturdays and told me to go to the waiting area. I waited and was then called to do a scan and was told your booked in for 9:45am i said yeah then the receptionist said i am booked for 9:45am and can change it to 8:45am she said nope your not booked for 8:45am and no one was planning to see me because i wasn't booked in for anyone that was here. Then when we went down to speak with whoever took my scan and the receptionist she said she never said that. Why would i want to wait in the clinic for an hour for no reason if i wasn't being seen. Essex clinic is better with more privacy and kind receptionists
Could I please say thank you? Thank you to Luisa, Susanna, Paige. Thank you to all the team. Everyone was so kind, professional and honestly I cant recommend this enough. I was so worried and I can’t really understand why the review were so bad. From day one, the team has been so supportive, understanding. I couldn’t have asked for more. Thank you to all the nurses and doctors. Thank you to the midwife again ❤️
Due to circumstances I had to come here for treatment. I was really nervous but the nurses and surgeons were so lovely and caring. Treatment went well and was fine to go home after about 30 minutes in recovery.