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From the moment of the booking to the day of my treatment I was surprised with the care and communication of the team. The staff was always attentive and friendly and tried to support whenever necessary. Entering this place is immediately relaxing. The colours, the music, the calmness... Everything that a pamper day requires. Michelle had such amazing hands and she walked me through the treatment from start to end. The girl at the reception was very kind too. I was impressed with their service and couldn't recommend enough. I will become a regular here for sure.
I had the BEST pedicure with Sana. She was gentle and thorough and honestly worked magic on my feet. Without a doubt the best pedicure I’ve had in London. The spa is beautiful, serene and very conveniently located! They were also very accommodating to a last minute change to my appointment. I’ll definitely be back soon!
I always have such a wonderful experience at this nail salon. Every technician works to the same exceptional standard, which makes it so easy to relax knowing you’ll leave with beautiful results every time. The attention to detail and care they put into their work really stands out. The atmosphere is another thing I absolutely love. It’s always calm, peaceful, and incredibly relaxing — it truly feels like a little escape from a busy day. Visiting here has become a real treat for me, and I always look forward to my appointments. If you’re looking for a place where quality and a relaxing experience go hand in hand, I can’t recommend this salon enough.
My experience at this salon was unfortunately disappointing, especially because my previous two visits had been good. I had a one-hour pedicure appointment last Friday. This was my third time visiting the salon. Due to a location error on Uber, I was taken to the salon's old address. Although I had left with plenty of time, this mistake caused me to arrive approximately 15 minutes late. I fully acknowledge that the delay was my responsibility, and I apologized both to the receptionist and to the nail technician who attended me. When I arrived, there were still 45 minutes remaining of my one-hour appointment. I had booked a regular pedicure with normal nail polish, and my nails did not have any previous polish or gel that needed to be removed. However, from the beginning, I felt that the technician's attitude was unfriendly. Instead of greeting me, she immediately asked me which part of the service I wanted to give up because I was late: either the exfoliation and foot care without polish, or the nail work and polish only. I completely understood that there would not be enough time to perform the full service, so I asked her to prioritize painting my nails and, if possible, to give my feet a very quick and basic exfoliation. I was not expecting to receive a full one-hour service in 45 minutes. However, throughout the appointment, no foot care was provided at all beyond trimming, cleaning, and painting my toenails. Before she started, I tried to explain the reason for my delay. I told her that Uber had taken me to the salon's previous location by mistake and that the driver was unable to bring me to the new address, so I had to take the train for the rest of the journey. Her response was, "Oh, really? Hmm... that's strange," in a tone that made me feel as though she did not believe my explanation. That comment, combined with her overall attitude during the appointment, made me feel uncomfortable and unwelcome. What bothered me most was not the shortened service, but the way the situation was handled. I fully understand that arriving late has consequences, and I accept responsibility for that. However, I also believe that clients should still be treated with professionalism and respect. In the end, I was the only one losing part of the service. I was not asking for extra time or special treatment—just a little understanding and courtesy. I would like to point out that the salon itself is beautiful, clean, and clearly maintains high standards of hygiene and quality. My previous experiences had been good, which is why this visit was particularly disappointing. Unfortunately, I left with a bad impression. I paid £59 for a service that ended up being quite limited and, more importantly, for an experience in which I did not feel welcomed or treated kindly. It is a shame because I had enjoyed my previous visits, but this experience will prevent me from returning in the future.
First time at BSB as I’d seen a good recommendation and their ethos resonated with me. Had the BIAB nails and it was a great experience. Mentioning Anukis because she made my first experience of the bio gel nails relaxing and calm while very informed. She handled my cuticles expertly and I loved the results and care - very professional. I understand all staff have the same quality but wanted to highlight Anukis as she made my first impression of BSB really wonderful enough to go back.