About The Dorchester
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Smriti looked after us throughout the evening and was honestly so lovely. She was friendly, attentive and always checking that we had everything we needed without it ever feeling too much. At the end of the night she surprised us with a special dessert, which was such a thoughtful touch and completely unexpected. This is all at the Grill inside! Amazing restaurant. We also had such a great experience with Grace, the Junior Sommelier. She was so friendly and knowledgeable and took the time to show us around the restaurant and the wine cellar, which we absolutely loved. She talked us through the wines, answered all our questions, took photos for us and just made the whole experience feel really relaxed and personal. We ended up chatting with her for ages! It’s those little extras that make a night out feel special, and both Smriti and Grace really went above and beyond for us. We never felt rushed and felt so well looked after from beginning to end. We came for a nice dinner and ended up having such a memorable night. Thank you so much to Smriti and Grace at the grill for making it so special we’ll definitely be back!
Booked an afternoon tea today (recommended by friend) i must say it was worth every single penny! We were served by a top lad called Adam & Hudson. They was ever so polite. Well done for your great hospitality and kindness, i hope the younger generation is as thoughtful and hardworking like yourselves 👏
⭐⭐⭐⭐⭐ Had a wonderful experience at The Dorchester for afternoon tea and the spa. Both were absolutely faultless – the spa was beautifully calm and luxurious, and the afternoon tea was delicious with impeccable service. A special mention to Veronica in the spa, who was incredibly accommodating and made the whole experience even more relaxing, and Marilyn, who was so helpful and polite. They really embodied the level of service you expect from a hotel of this calibre. The only slight disappointment was the reception staff, who came across as a little hostile and not as welcoming as the rest of the team. A shame, as everyone else was outstanding. Overall though, a fantastic experience and one I would happily recommend.
⭐ Had a great stay! Aerdi was so nice and lovely—he helped us with anything we needed and made us feel really welcome. Great service, and I’d definitely recommend staying here! Top tier breakfast and very clean as we first entered the rooms.
I was there on Saturday for a function. The room was so lovely that I didn’t really want to go out. It was really beautiful and soothing. Melissa on the front desk was extremely resourceful in helping me sort and error I had made. You can always tell a good hotel by the way they deal with issues and in this case it was faultless. The hotel itself is really quite spectacular and grand - I usually prefer smaller hotels but actually I’ve changed my mind on that now. The Dorchester is really a proper experience - it has all the charm and beauty that I had forgotten existed.