About Park Avenue Dental Care
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I was extremely happy with my first visit to Park Avenue Dental Care for a dental hygienic clean. Roksana carried out a gentle clean compared to other hygenists I have had in the past who were too aggressive in their clean. Roksana, was polite, kind, gentle, a good listener and didn't criticize me. I found the cost for their air flow clean reasonable and standard to what I have paid in the past. I am relieved to have found a great hygenist I can now go to where I will receive a good clean and be offered sound advice and pay the normal going price. Their clinic is also very clean and designed beautifully Thank you Roksana and Park Avenue Dental Care, I am glad I have found you.
I had an excellent experience at this dental practice. My check-up with Dr Gupta was very thorough and professional, and they made me feel at ease throughout. I then had a filling done which was carried out to a very high standard with great attention to detail. The hygienist, Minao, also provided outstanding care. The hygiene treatment was very thorough, and the advice and recommendations for maintaining good oral health were really helpful. Overall, I would highly recommend this practice for their professionalism, attention to detail, and excellent patient care.
Pleasantly surprised from the get go. The dentists environment was really high standards and beautiful. All staff were lovely and professional. Despite all this the e waiting times are short also. Dr. Ria freindly & straight forward, which i appreciated and honestly needed. Explained everything in THOROUGH detail, of each tooths status, using camera shots, taught me to read my x-rays essentially and used whiteboard drawings to ensure i understood. She's very competent and good at her profession also.
I am disappointed with my recent experience at this dental practice. I arrived 12 minutes late for my hygiene appointment and I understand the policy regarding late arrivals. My treatment was still started, but only part of the session was completed. My concern is that I was not clearly informed before treatment began that if the session could not be completed, I would need to book another appointment and pay the full £72 hygiene fee again. There is no clear mention of this in the terms and conditions or in any email communication I received. The emails only stated that part of the treatment would be done in one appointment and the remainder in another, but the additional full charge for a second appointment was never explained. I have checked all emails and communication and this was not clearly explained to me in advance. When I questioned this, I was told that I had been informed, but I could not find any written evidence of this in my correspondence. I feel this information should have been made clear before treatment started so that I could make an informed decision. I have read the terms and conditions carefully and cannot find any clause stating that if treatment is not completed due to lateness, a further appointment and an additional full payment will be required. I genuinely struggle to understand the logic of carrying out only part of a treatment, charging the full fee for that appointment, and then requiring another full payment to complete the remaining treatment. Had this been explained beforehand, I could have decided whether to proceed. Alternatively, the appointment could simply have been cancelled rather than partially completed without full disclosure of the costs involved. I would also like to mention that the rest of the staff were polite and professional. However, my experience with the manager was extremely disappointing. When I asked to discuss my concerns with the manager because I believed they would be best placed to explain the situation, I was met with what I felt was a very rude and dismissive attitude. Despite speaking politely throughout, my questions were answered abruptly and, at one point, I felt my concerns were simply ignored. I was still speaking and waiting for a response, but no response came. After waiting for a while, I felt I had no option but to leave. The way this situation was handled left me feeling upset, stressed, and insulted. The interaction affected me so much that I found myself thinking about it for the rest of the day and was unable to stop replaying the conversation in my mind that night. Patients deserve clear communication about charges before treatment begins and to be treated with courtesy and respect when raising genuine concerns. Unfortunately, that was not my experience.
Can't recommend this practice enough! Dr Tailor in particular is very gentle when doing procedures and is just great fun to chat to as well. He explains everything and makes the process even enjoyable. Also, the staff are always lovely and helpful.