About Perfect Smile Dental – Richmond
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I had a great experience with Heather. She recently did a couple of fillings and two crowns for me, and the whole process was handled with real professionalism and care. She explained everything clearly, made sure I was comfortable throughout, and the final results are excellent. The work feels natural and looks great. I really appreciate the attention to detail and the friendly, reassuring approach. I would definitely recommend Heather to anyone looking for a skilled and trustworthy dentist.
I've been a patient at Perfect Smile since 2016, and my experience has been nothing but joy and deep gratitude. Every dentist I've seen here is a true professional. For the past year, I've been under the care of Dr. Yara she is exceptional: incredibly attentive, caring, and has truly golden hands. The reception team is always wonderful — they genuinely smile, find appointments quickly and efficiently, no matter what. The clinic itself is spotless, modern, and beautiful. When a toothache strikes, they always manage to fit me in the same day. Words can't fully express how thankful I am. If every place worked with this level of dedication and warmth, the world would definitely have more happy people.
Have just finished my Invisalign journey with Dr Heather Samuels who has been brilliant throughout. She is always so lovely and patient with me and was really determined to ensure we were both happy with my end result. I'm really happy I chose this dentist for my Invisalign and would highly recommend
If I could give zero stars, I would. The service is terrible, getting an appointment on the NHS as a patient is near to impossible. The receptionists are rude and off putting both over the phone and in person. It’s like they’re bothered if you ask a question or just by your presence. Just not competent at all. Wouldn’t recommend. I had a broken bracket from my internal braces so I thought I’d go here and get it fixed, they initially lied to me and told me come in and we can see if it is covered by the NHS. It was a ploy to get me to book. I booked and came in October. The receptionist very promptly said that it is not and it most definitely will require payment. Again - misinformation on their part. I stayed anyway and thought let me give it a chance since they have so many good reviews. The bracket they glued back on broke within about 2 months, I called them up to see if this broken bracket they were meant to fix would be fixed again since their work didn’t help. I was told no, you’ll have to pay again despite being given multiple reassurances at the appointment that if there’s any issues just come back and we’ll fix it, that it’s under a guarantee and to not worry. Now they’re touting this ‘your treatment plan says to get retainers’ - which was what the dentist was promoting me to get under their service. It’s all just about cash grabs and promotion of more services. They all lack competence right down to the reception staff. The dental room is also tiny and cramped. Awful awful awful. I will be going back to my original dentist (which I only didn’t go to initially because they were far from me). Would 100% not recommend. Just another cash grabbing invasilgn pushing dental office with rude receptionists.
I lost an onlay on a back molar on Christmas eve.... unfortunately I had to wait until Monday 29 December for the practice to reopen but I was seen that day. The receptionists were very welcoming & my dentist & her assistant were extremely solicitous and professional. A very favourable outcome to a worrying few days. I feel emergency cover over the Christmas period would be useful.